Here in the eastern part of the United States we have coin counting machines in some of our business’. They are mostly placed by a company called CoinStar. Banks here in the eastern part of the US don’t like dealing with coins. So if you go into your local neighborhood banking establishment with a bag full of coins they most likely won’t take it.
Yeah. They won’t take money.
Of course, the supermarket chain I work for frowns on taking coin. If someone brings in coin all wrapped up in the nice, neat little coin wrappers we have to open the wrapper and count the coin to verify the amount. Makes for really good customer relations when the customer is someone of Grandparent age. Makes them feel embarrassed. And that usually isn’t a good thing.
So, after a circuitous route, we are back to the CoinStar machine. Which isn’t free. You are charged 9 cents on the dollar to have this machine count your coins and spit out a voucher that you can then use for your groceries, or simply cash.
Sounds easy enough, now doesn’t it?
That is the beauty of it all. Because the CoinStar machine has a monitor that tells you what to do, and tells you what IT is doing while it is counting your coins. And it even tells you when it can’t count you coins. With all of this information going on, you would think that I would never have to deal with customers at the CoinStar machine.
You would be wrong.
People put the darndest things in with their coins. Found a .22 shell in the machine just yesterday. Was really glad that it didn’t go off. We regularly find slugs, washers, jewelry, paper clips, lint, and the like jamming the machine. And of course the person who is standing there never has a clue as to how whatever foreign object got into the machine. Must have been the Other Guy. That mysterious “Other Guy” who screws up everything.
Wish I could find him and tell him to knock it off.
Moving on. Our CoinStar broke yesterday. A message came on the screen telling everyone, and anyone who WOULD PAY ATTENTION that it was out of service. I had to fish 3 different peoples change out of the machine because THEY DIDN’T PAY ATTENTION. Rather disconcerting. Today we got a new machine, but unfortunately because it was shipped by a company that employs gorillas it is not working. And it has a message on the screen saying that it is out of service. Just a few minutes ago I got a page to come to the Customer Service Desk to help a customer with the CoinStar. I walked up, the customer asked is the machine was out of order. I said yes. They shot me the hairy eyeball and stalked out.
Why don’t people pay attention?
The case can be made for the woman not knowing the machine was out of order. How could she know, unless she called in and asked? I can understand that. I do commiserate with her. But why call me up just to ask if the machine is out of order, when it is clear from the information the machine is giving her that it is indeed out of order. Or did she think that that was a ruse? A cruel trick to be played upon customer after customer as they came in to exchange their base coins for paper money. A cruel trick that we employees would chuckle and chortle about as they left the store in frustration.
She was just another pissed off person who wanted to share her pissed-off-edness with me. I get a lot of that. Everyone wants to share their unhappiness with me.
Thanks, but really. I am trying to cut down. I have enough of my own.
Just a thought.